Frequently asked questions (FAQ)

How do you handle linen that is no longer in good condition?

Normal wear and tear is included in our service. Napking is ultimately responsible for the quality of the rental linen.

No laundry service can return everything 100% perfect every time, and neither can we. That’s why you can use our white laundry bag for rejected or damaged items. You will automatically receive a credit invoice for the incurred washing costs.

Do I need to place orders?

No. We work with a unique subscription system: whatever you return as dirty laundry, we deliver back clean one week later. So there is no need to place orders.

This system keeps your stock levels stable. Need temporarily more or less linen? No problem, we can quickly adjust the subscription.

How can I contact you?

Our customer service team is available Monday through Friday from 08:00 to 16:30 by phone, email, and WhatsApp.

We are also available during weekends: our Weekend Service helps with emergencies and urgent requests.

Can I also rent tablecloths from you for an event?

Absolutely. Our tablecloth range includes various sizes.

Do you only have a napkin subscription with Napking? No problem, tablecloths can easily be ordered separately for a one-time event. This way, you do not need to purchase expensive tablecloths yourself or rent them through an external rental company.

How does invoicing work?

Your weekly invoice includes both the subscription (the rental quantity) and the quantities we have washed and delivered.

We work with direct debit payments. Convenient for you, and it helps us keep our prices competitive.

How often do you collect and deliver the laundry?

That depends on your preferences, the type of items you use, and the available storage space in your restaurant.

If you only use napkins, one delivery per week is usually sufficient. If you also use items such as kitchen towels, we recommend two deliveries per week.

During busy periods or events, we can of course provide additional deliveries.

How does your linen service work?

Through our subscription system, you can rent items such as napkins, tablecloths, kitchen towels, tea towels, glass cloths, and microfiber cloths. And of course, we also take care of the washing.

Thanks to our stock management system, you will always have sufficient linen in stock and no longer need to do laundry yourself.

Which products can I rent or have washed by you?

You can rent the following items from us, among others:
• Napkins
• Tablecloths
• Kitchen towels
• Tea towels
• Glass cloths
• Microfiber cloths
• Chef jackets
• Chef trousers
• Aprons

In addition, we are happy to wash your own chef clothing and service staff uniforms, such as aprons, T-shirts, and shirts.

All items are provided with barcodes, ensuring everything is returned neatly to your restaurant.

Can I also have my own linen washed?

Our laundry facility is fully focused on restaurants using our rental package.

In addition, we also wash your own chef clothing and service uniforms, such as chef jackets, aprons, chef trousers, and T-shirts. These garments are fitted with barcodes so everything is returned correctly.
We do not wash privately owned napkins, tablecloths, or kitchen towels.

Is your washing process hygienic and sustainable?

Yes. We use industrial laundry processes that comply with applicable hygiene standards.

In addition, we continuously invest in more sustainable technologies, such as water-saving systems, energy-efficient machinery, and environmentally friendly detergents.

Can you also wash chef’s and/or serviceclothing?

Yes. In addition to hospitality linen, we also take care of washing chef clothing, service uniforms, aprons, and other workwear.

All garments are fitted with a barcode that functions as a track & trace system, ensuring everything is returned to the correct restaurant.

Which regions do you operate in?

We operate throughout the Randstad region, including areas such as Purmerend, Amersfoort, and the A15 region.